Policies & Terms
How we work together.
These policies protect the space we build together and respect everyone’s time. By booking or continuing services with Tranquil Balance, you agree to them. Last updated October 4, 2026.
Coaching, not therapy
Tranquil Balance provides educational, spiritual, and personal development support. These services are not a substitute for licensed mental health care, medical treatment, or crisis intervention, and I am not functioning as a licensed therapist, psychologist, or medical provider in this role. Coaching is a collaborative process that requires personal responsibility, participation, and commitment. Results vary based on your effort, emotional readiness, and willingness to do deep inner work.
Emergencies and crisis
I am not a crisis counselor or emergency provider. If you are in crisis or a medical emergency, call 911 or seek support from a qualified crisis provider. In the United States, you can also call or text 988. Emergency coaching outside scheduled time, if I am available, costs $75 and must be prepaid.
Cancellations and no-shows
- Late cancellation: Sessions canceled with less than 24 hours’ notice incur a $35 fee.
- No-show: If a confirmed session is missed without notice, a $75 fee is charged and one session is deducted from a prepaid package.
- Three missed appointments (no-shows or late cancellations) within a package cycle result in the remaining sessions being forfeited without refund.
Rescheduling
One reschedule is allowed per session if made at least 24 hours in advance. Frequent rescheduling (more than 3 times in a 6-week window) may result in coaching being paused so other clients can access scheduling.
Punctuality
Sessions begin and end on time. Late arrivals are not extended, and the full session fee still applies.
Clarity Call reservation fee
The 15-minute Clarity Call is complimentary. A $5 reservation fee secures your appointment. This fee is non-refundable if the appointment is missed, canceled, or rescheduled.
Communication between sessions
You are welcome to reach out between sessions for brief check-ins or administrative questions, like rescheduling or confirming a session. Support requests, coaching conversations, or emotional processing beyond that are billed at $35 per outreach (30 minutes). A prepaid account can be created, card information may be kept on file with your permission, or you may pay before the call or message. All charges are invoiced.
Late payments may incur a late fee, and booking of further sessions may be suspended until the account is current. The specific terms are in your signed agreement.
Please avoid emotionally intensive voice notes or messages outside scheduled sessions, and do not expect real-time replies unless we have arranged it separately.
Confidentiality
Coaching, communication, and materials are confidential, but they are not protected by therapist-client privilege. I will not disclose what you share except where required by law or court order, or where there is a reasonable belief that the information poses a risk of harm to you or others. You may limit or stop sharing information at any time. This confidentiality continues after our work together ends. Coaching does not create a therapist-patient or attorney-client relationship.
Shadow Work Room: The room is a confidential Zoom environment, and participants are expected to respect the safety and privacy of everyone in it. The content, materials, and methods used are protected and may not be shared, reproduced, recorded, or redistributed without prior written consent. Please review and sign the Shadow Work consent form before attending.
Fees and refunds
Coaching fees are non-refundable. In exceptional circumstances, I may, at my discretion, consider a partial refund or an alternative arrangement. Fees may be adjusted with advance notice, and an adjustment never affects payments you have already made. Either of us may end coaching services with written notice; you remain responsible for any outstanding fees up to the end date.
Your part in the work
Personalized homework assignments are part of coaching, and completing them is crucial to your progress.
Respectful conduct
Disrespectful, threatening, or boundary-violating behavior may result in termination of services at my discretion.
Forms for new clients
New clients complete intake and consent paperwork before their first session, including the liability waiver. The links are provided on the booking page. Questions? Email info@healingmyfeelings.com.
Privacy
This website does not collect personal information directly. When you book, pay, subscribe, or fill out a form, that information is handled by the service you are using (such as Calendly, Stripe, Substack, or Google Forms) under that service’s own privacy policy. I use the information you share only to provide the services you request and to contact you about them. If you join the newsletter, you can unsubscribe at any time. To ask about or request removal of your information, email info@healingmyfeelings.com.
Governing law
These policies are governed by the laws of the State of Florida.
Questions
Email info@healingmyfeelings.com or call 904-270-9482.